Episode #16: How Trusting Your Instincts Can Spur Success With BMC’s Eduarda Camacho

Eduarda Camacho has one of the most prestigious jobs in CS – and she didn’t follow a familiar path to get there. Eduarda is the chief customer officer at BMC Software, the multinational IT services and consulting giant with more than 6,000 employees and $2 billion in annual sales. She’s been at BMC for a little more than a year now, following a 24 year run at PTC, the computer software company.

Transcript Processing Article

It’s becoming increasingly difficult to be present – to be mindful of the moment happening right now. With Slack notifications, texts, emails, social media posts, and calendar reminders, we’re constantly bombarded with new information. Consequently, we often don’t leave time for planning, or waiting – just moving onto the next thing we have to do. […]

The Magic Behind our Product

At UpdateAI, our mission is simple: to make meetings better so you can do better things. We leverage our revolutionary artificial intelligence technology to detect action items for you – allowing you to keep your focus on the customer during meetings and not on taking notes. The data doesn’t lie, either. UpdateAI outperforms competitors in […]

Introducing smart filtering, the unsung hero of our action item detection system

Customer success professionals have busy schedules. With back-to-back meetings alone, it is difficult to find time and motivation to take accurate notes and review them all. At UpdateAI, our goal is to help customer-facing professionals capture ALL of their meeting notes and not let anything slip through the cracks. We strive to do this while […]

Evaluating CS Technology as a Startup By Jennifer Chiang

Things change in a hurry – and I’ve seen that firsthand.    Back when I first started in customer success, I dealt with technology that wasn’t designed for startups; now, in 2022, there are plenty of new CS technologies that are low-cost and flexible. The options available have expanded rapidly – from tech that focuses […]

Meet the Team : David Sable

A little about me David Sable My name is David. I’m an American, but because I’ve lived in several different places and countries – New York City, London, Israel, Atlanta – I feel more like a citizen of the world. I’ve been in marketing/communications/PR and digital data for my whole career. I’ve done everything from […]

Meet the Team : Bill Gross

A little about me Bill Gross – Founding Investor My name is Bill Gross, and I’m a founding investor in UpdateAI. While I was born in Tokyo (my father was a dentist in the U.S. military there) I grew up in Fort Lee, New Jersey and the San Fernando Valley in California. I went to […]

Meet the Team : Dale Zwizinski

A little about me Dale Zwizinski – Advisor My name is Dale Zwizinski, I am from Boston, Massachusetts. I started my professional career as a developer and transitioned into sales. I am passionate about sales and leadership and working to put the “professional” back in “sales professional.” My career has enabled me to travel to […]

Meet the Team : Sean

A little about me Sean I’m Sean, I’m a 32-year-old SoCal native who – you might’ve just guessed – loves to hit the beach when I’m off the clock. I’m also a big basketball fan who plays pickup hoops a few times a week. I was never any good at football or baseball, but I […]

How CS Can Evolve to Become Bulletproof With Chris Hicken

Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue in the years to come.  “If customer success isn’t proactive right now,” Hicken recently told Update AI’s Josh Schachter on the “Unchurned” podcast, “it will be a much less important […]

How to Build Trust With Your Customers With Rachel Provan

Rachel Provan understands that happy and engaged customers are the heart of any successful business. That’s a lesson that’s stuck with her since her first job, when she was running her own catering business at 12 years old in New York City.  Years later, both her entrepreneurial spirit and her passion for creating great customer […]

Meet the Team : Emilia

A little about me Emilia I grew up in an entrepreneurial family. My parents don’t have degrees or training in anything in particular, but what they do have is a passion for creating food experiences that people remember. For over 30 years, they opened New-York Style pizzerias in each location they lived in. Growing up […]

Meet the Team : Paolo

A little about me Paolo Reyes – Backend Engineer My name is Paolo and I am from Lima, Peru. I like to cook, try new foods, play tennis, and travel. On that note, two of my favorite places to visit have been the Amazon rainforest and Bariloche, Argentina – I highly recommend both! When it […]

Meet the Team : Shikhar

A little about me Shikhar Bhuddi – Growth My name is Shikhar. I was born and raised in the countryside, at the foothills of the Himalayas. Since my early school days, I have been interested in STEM, and I was naturally curious to explore the world of physics and mathematics. Growing up, I also liked […]