Emily Lockhart, VP of Customer Success at Percona, joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, & ⁠⁠Josh Schachter⁠⁠. They discuss the importance of value delivery in partnerships, building proactive customer relationships, utilizing AI and technology to enhance efficiency, and automating playbooks, hiring for CS roles. Kristi also explains the difference between product and customer advisory boards and their significance.

Seth Terbeek, VP of Customer Transformation at DrFirst joins Josh Schachter & Jon Johnson on this episode of the CS & BS. Seth emphasizes failing forward, pivoting, and fostering a customer-centric mindset.

From navigating the complexities of executive engagement during customer onboarding to the evolving industry perspective on engaging with executives, this episode provides a deep dive into the critical aspects of customer success. Join us as we explore the importance of domain expertise, leadership's role in fostering an authentic workplace, and the significance of understanding a company's culture and core values

Alex Farmer, CCO at Nezasa, & Michael Forney, VP CS at Responsive join the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠.

Building customer relationships is a foundational pillar of ensuring business success. Over time, as the company's business grows, maintaining this initial touchpoint with each of the customers from a widespread pool of customers serves as a challenge. Dealing with such an issue needs the backing and support of people who form a close-knit team.