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Emily Lockhart, VP of Customer Success at Percona, joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, & ⁠⁠Josh Schachter⁠⁠. They discuss the importance of value delivery in partnerships, building proactive customer relationships, utilizing AI and technology to enhance efficiency, and automating playbooks, hiring for CS roles. Kristi also explains the difference between product and customer advisory boards and their significance.

From navigating the complexities of executive engagement during customer onboarding to the evolving industry perspective on engaging with executives, this episode provides a deep dive into the critical aspects of customer success. Join us as we explore the importance of domain expertise, leadership's role in fostering an authentic workplace, and the significance of understanding a company's culture and core values