Lessons from leaders on how to build your career, your team, and your customer relationships

Join over 5,000 professionals gaining insights

Most Recent Article


Search by category

Starting as a CSM and transitioning through various roles in customer success (CS Enterprise, CS Mid-market & Scaled CS) and product management, Erica Akroyd has done it all. Erica is currently leading the customer education team at Pendo.io Also, Erica has a message for those looking to break into and rock CS. See Jon's hair makeover exclusively on our YouTube channel. Episode Starts at 8:30 In this episode, Josh Schachter, Kristi Faltorusso, & Jon Johnson chat with Erica to break down the pros and cons of each role on the ladder of success as a CS professional.