UpdateAI – Zoom meeting assistant
The customer is furious – and now you have to talk to them.
It’s not ideal, but it’s a common situation for anyone working in customer success. So what’s the best way to handle it?
Teresa Anania has a lot on her plate. But you wouldn’t expect that to be the case, based solely on her calm demeanor and amiable conversation skills.
Those characteristics certainly helped her get to where she is at the top of the CS world, though.
This episode packs a punch.
In less than a half hour, LeeRon Yahalomi gives UpdateAI CEO Josh Schachter a handful of great insights on how to lead great customer success organizations.
If you’re looking to level up your CS leadership skills, Nils Vinje is the man you want to listen to.
Nils is a renowned leadership coach and the founder of B2B Leaders Academy, where he works with leaders from different organizations and frames leadership as the ability to be able to empower others and create an environment where their ability can blossom.
Resources Explore More #CustomerSuccess #UnchurnedPodcast #Leadership #MeetTheTeam #RemoteWork #Startup #WorkLifeBalance Listen on Spotify Listen on Apple Podcasts Watch on Youtube I’ve said it before, but
How’s this for an end-of-summer last hurrah? This week you get insights from not one but two industry experts.
Ellie Wu, VP of Sales and Customer Success Excellence at Insight Partners, joins UpdateAI CEO Josh Schachter on the latest episode of “[Un]churned.”
Our focus this week is on meetings – and, specifically, how to make sure they’re worthwhile for everyone involved.
Because let’s be frank… a bad meeting can bring an otherwise productive day to a screeching halt. That’s one reason many of the biggest business names in the world, from Jeff Bezos to Elon Musk, have said they don’t love meetings.
Let’s call a spade a spade: The economy is rough. That’s clear to anyone working in the business world, from management to marketing to sales to customer success.
It’s been said before that in sales, it’s all about relationships. Well, the same goes for customer success – and Ryan Weisert has seen that firsthand.
Ryan – who recently joined Iterate, a software company focused on customer engagement, as its senior director of enterprise customer success – has built his CS career on the foundation that relationships matter above all else.
Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue in the years to come.
Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue
Coordinating and leading effective meetings has always been a critical skill in the business world – and in today’s digital age, that skill is more
Rachel Provan is the creator Provan Success, a Customer Success leadership coaching firm, where she helps new CS leaders develop their strategy, team leadership, and
A little about me Matias Paillet, Engineering Manager My name is Matias, I’m from Argentina and currently living in Buenos Aires with my cat, Milton.
Looking to pursue a career in customer success – and thrive while doing so? You’ll want to listen to Dan Farley. Dan Farley, a veteran
In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming.
Jeremy Donaldson, Senior Customer Success Manager at PowerSchool and Founding Member of Gain Grow Retrain tells UpdateAI how he answers the question “what do you do when you’re the only one left?”
