Episode #78: The Non-Chaotic Way of Onboarding Customers for Success ft. Paul Holder (OnRamp)
January 24, 2024
Tired of answering the same customer queries over and over again? How about cloning yourself?
UpdateAI – Zoom meeting assistant
Episode #77: AI Automation for Scaled Customer Success ft. Bethany Stachenfeld (Sendspark)
January 17, 2024
Tired of answering the same customer queries over and over again? How about cloning yourself?
Episode #67: Breaking into and Rocking CS: A Roadmap for Professional Success ft. Erica Akroyd (Pendo.io)
October 25, 2023
Starting as a CSM and transitioning through various roles in customer success (CS Enterprise, CS Mid-market & Scaled CS) and product management, Erica Akroyd has done it all.
Erica is currently leading the customer education team at Pendo.io
Also, Erica has a message for those looking to break into and rock CS.
See Jon’s hair makeover exclusively on our YouTube channel.
Episode Starts at 8:30
In this episode, Josh Schachter, Kristi Faltorusso, & Jon Johnson chat with Erica to break down the pros and cons of each role on the ladder of success as a CS professional.
Episode #66: Boost Revenue from Existing Customers with Scalable Success ft. Dickey Singh (Cast.app)
October 18, 2023
Dickey Singh, Founder and CEO of Cast.app the leading automation platform for companies to drive growth, sales, and referrals from their existing customers.
Episode #65 The Flawed Hiring Process: Recommendation, Referral, and Rejection ft. Jenny Calvert (Director of CS, HuntClub)
October 11, 2023
Job hunting isn’t easy.
What adds to the frustration are the assignments, presentations, and exercises in these interview rounds.
Episode #64 CSMs Need to Have Octopus Hands ft. Stevie Case (Vanta)
October 4, 2023
CSMs are responsible for a wide range of tasks, including:
Onboarding new customers
Providing technical support
Managing customer accounts, developing and implementing customer success strategies, identifying and resolving customer churn …
Episode #63 Do CS Platforms Really Solve the Problems Faced by the CS Team? : CS & BS
September 27, 2023
Organizational leaders often sign up for a CS Platform to solve their biggest customer success challenges. However, software implementation and adoption can be difficult, and many platforms don’t meet all the needs of their customers.
Episode #62 Driving Revenue Growth with the CCO as a Strategic Partner ft. Alexis H. (Heidrick & Struggles) & Rod Cherkas (Hello CCO)
September 20, 2023
When revenue growth is a company’s top priority, the value of post-sales teams is often overlooked.
Episode #61 The Consultant’s Secret for Improving Customer Success ft. Jeff Kushmerek (Infinite Renewals)
September 13, 2023
Customer Success, in hindsight, is a long-term renewal strategy.
Watch the uncut BTS & BS on our YouTube channel – https://youtu.be/Hyk_jL3i0u0
Join Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell as they chat with Jeff Kushmerek, Founder of Infinite Renewals. Jeff helps startups improve their customer success strategy.
Episode #52 CS & BS: Leadership Onboarding, Job Hunting, Strategy versus Tools and Google’s Bard ft. Celia Gouveia
July 12, 2023
unting for your next role is no easier than working a full-time job.
You know it’s tough out there.
Celia Gouveia had been there too. She had been on a job hunt for more than 3 months before she finally landed the dream job as Director, Customer Success at Smart Recruiters. She unveils all the frustration that she had to go through while job hunting and also explains how you can find your next gig by leveraging your network.
Episode #51 Early Customers Who Get the Startup Mentality Are Essential to Success ft. Nikola Mijic (Founder, Matik)
July 5, 2023
In this unchurned conversation, Nikola Mijic, the Founder of Matik joins Josh Schachter. Both of them dive into how Nikola got into the world of CS, and his experience working at Linkedin
Episode #39 Crafting Authentic Stories to Connect With Customers Ft. Kindra Hall (Author, Stories That Stick)
April 11, 2023
Kindra Hall, former Chief Storytelling Officer of Success Magazine, joins Josh Schachter, founder, and CEO of UpdateAI in this episode of the [Un]churned
Episode #37 Customer-centric approach for a unified onboarding experience ft. Srikrishnan Ganesan (Rocketlane)
March 28, 2023
In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocket Lane, a customer onboarding platform. Shri discusses the origins of Rocketlane, including the community they built before launching the product – Preflight, and the birth of Rocketlane.
Episode #31 The Pillars of Go-to-Market Success ft. Judd Borakove (GTM Partners)
February 7, 2023
It’s a tough time in the business world right now – but that doesn’t mean progress goes right out the window.
In fact, Judd Borkaove, the chief growth and community officer at GTM Partners, looks at it completely differently; Judd, on the latest episode of “Unchurned,” hosted by UpdateAI CEO Josh Schachter, said he believes it’s a “good time” for businesses right now, whether it’s setting the right foundation for a new company or reimagining how an older firm does business.
Episode #32 Unpacking the Art of Customer Interaction ft. Rob Fitzpatrick (The Mom Test, Author)
February 7, 2023
This week is all about how we interact with customers – and we have a great guest who knows a whole lot about it.
In fact, he literally wrote the book on it.
Author Rob Fitzpatrick has been helping small businesses and entrepreneurs reach their goals for years.
Episode #30 Why Treating Customers “Like Gold” Is Essential ft. Brian LaFaille (Google)
January 31, 2023
Taking a company from 50 customers to 3,500 customers is easier said than done; the same goes for growing ARR from $2 million to $250 million in a year. And it certainly goes for helping lead a startup to a $2.6 billion acquisition from Google.
Episode #27: What You Need to Know About Product-Led Growth ft. Blake Bartlett (OpenView)
November 9, 2022
You know how they say someone “wrote the book” on a topic? When it comes to Product-Led Growth, they’re talking about Blake Bartlett.
Episode #17: How To Thrive as a “Tech Mom” With Growth Molecules’ Emilia D’Anzica and Sabina Pons
November 9, 2022
Balancing a high-stress job in tech with the high-stress responsibility of being a mother isn’t easy, but it can be done. Emilia D’Anzica and Sabina Pons have proven that – and they now want to help other ambitious moms flourish, both at home and at the office.
Episode #7: How CS Can Evolve to Become Bulletproof With Chris Hicken
November 9, 2022
Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue in the years to come.
Episode #29: Why Insights Without Accountability Mean Little ft. Dickey Singh (Cast)
November 9, 2022
This week it’s Dickey Singh, Founder and CEO of Cast app, the leading automation platform for companies to drive growth, sales and referrals from existing customers.