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Episode #67: Breaking into and Rocking CS: A Roadmap for Professional Success ft. Erica Akroyd (Pendo.io)

Starting as a CSM and transitioning through various roles in customer success (CS Enterprise, CS Mid-market & Scaled CS) and product management, Erica Akroyd has done it all.

Erica is currently leading the customer education team at Pendo.io
Also, Erica has a message for those looking to break into and rock CS.

See Jon’s hair makeover exclusively on our YouTube channel.

Episode Starts at 8:30

In this episode, Josh Schachter, Kristi Faltorusso, & Jon Johnson chat with Erica to break down the pros and cons of each role on the ladder of success as a CS professional.

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Episode #52 CS & BS: Leadership Onboarding, Job Hunting, Strategy versus Tools and Google’s Bard ft. Celia Gouveia

unting for your next role is no easier than working a full-time job.

You know it’s tough out there.

Celia Gouveia had been there too. She had been on a job hunt for more than 3 months before she finally landed the dream job as Director, Customer Success at Smart Recruiters. She unveils all the frustration that she had to go through while job hunting and also explains how you can find your next gig by leveraging your network.

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Episode #31 The Pillars of Go-to-Market Success ft. Judd Borakove (GTM Partners)

It’s a tough time in the business world right now – but that doesn’t mean progress goes right out the window.

In fact, Judd Borkaove, the chief growth and community officer at GTM Partners, looks at it completely differently; Judd, on the latest episode of “Unchurned,” hosted by UpdateAI CEO Josh Schachter, said he believes it’s a “good time” for businesses right now, whether it’s setting the right foundation for a new company or reimagining how an older firm does business.

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