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In the world of business, the concept of customer happiness has long been regarded as the holy grail. Damien, CCO at Nimbello, argues that customer happiness should not be the primary objective in business. Instead, it should be viewed as a lagging indicator, a result of delivering value and meeting customers’ objectives.

Pulse 2023 is here! It’s getting harder to keep calm.

Make sure to tune in to this light-hearted, humor-filled conversation with Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell, and special guest Nick Mehta, CEO of Gainsight, as they uncover the swag at the upcoming Pulse conference. Everyone guesses Nick’s outfit for Pulse, plays the drinking game, and discuss

“You’ll not sustain shareholder value unless you create greater value for your customers. (It’s time to) rethink and reconceptualize the organization as being into business at customer service.” – Bill George

In this episode of [Un]churned, host Josh Schachter talks with James Manderson, Senior Vice President of Global Customer Success at Braze, a leading marketing platform that helps brands interact with their customers in real time.

It’s been said before that in sales, it’s all about relationships. Well, the same goes for customer success – and Ryan Weisert has seen that firsthand.

Ryan – who recently joined Iterate, a software company focused on customer engagement, as its senior director of enterprise customer success – has built his CS career on the foundation that relationships matter above all else.

Jay Nathan knows more than most when it comes to leading dynamic customer success teams – and one thing he’s learned along the way is that true leaders never stop learning about how to refine their approach.