UpdateAI – Zoom meeting assistant
How’s this for an end-of-summer last hurrah? This week you get insights from not one but two industry experts.
Ellie Wu, VP of Sales and Customer Success Excellence at Insight Partners, joins UpdateAI CEO Josh Schachter on the latest episode of “[Un]churned.”
Our focus this week is on meetings – and, specifically, how to make sure they’re worthwhile for everyone involved.
Because let’s be frank… a bad meeting can bring an otherwise productive day to a screeching halt. That’s one reason many of the biggest business names in the world, from Jeff Bezos to Elon Musk, have said they don’t love meetings.
Let’s call a spade a spade: The economy is rough. That’s clear to anyone working in the business world, from management to marketing to sales to customer success.
It’s been said before that in sales, it’s all about relationships. Well, the same goes for customer success – and Ryan Weisert has seen that firsthand.
Ryan – who recently joined Iterate, a software company focused on customer engagement, as its senior director of enterprise customer success – has built his CS career on the foundation that relationships matter above all else.
Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue in the years to come.
Rachel Provan understands that happy and engaged customers are the heart of any successful business. That’s a lesson that’s stuck with her since her first job, when she was running her own catering business at 12 years old in New York City.
Jay Nathan knows more than most when it comes to leading dynamic customer success teams – and one thing he’s learned along the way is that true leaders never stop learning about how to refine their approach.
This unchurned conversation takes you behind the scenes of the movement into customer lead growth – Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight.
Becoming a great leader is easier said than done. And when it comes to customer success – and business in general – leadership requires the ability to galvanize your team to perform at its highest level, both when you are present and also when you aren’t there, looking over an employee’s shoulder.
No one believed Geoffrey Moore would become much of anything in the business world – including those closest to him
Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue
Coordinating and leading effective meetings has always been a critical skill in the business world – and in today’s digital age, that skill is more
Rachel Provan is the creator Provan Success, a Customer Success leadership coaching firm, where she helps new CS leaders develop their strategy, team leadership, and
A little about me Matias Paillet, Engineering Manager My name is Matias, I’m from Argentina and currently living in Buenos Aires with my cat, Milton.
Looking to pursue a career in customer success – and thrive while doing so? You’ll want to listen to Dan Farley. Dan Farley, a veteran
In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming.
Jeremy Donaldson, Senior Customer Success Manager at PowerSchool and Founding Member of Gain Grow Retrain tells UpdateAI how he answers the question “what do you do when you’re the only one left?”
