UpdateAI – Zoom meeting assistant
Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue in the years to come.
Rachel Provan understands that happy and engaged customers are the heart of any successful business. That’s a lesson that’s stuck with her since her first job, when she was running her own catering business at 12 years old in New York City.
Jay Nathan knows more than most when it comes to leading dynamic customer success teams – and one thing he’s learned along the way is that true leaders never stop learning about how to refine their approach.
This unchurned conversation takes you behind the scenes of the movement into customer lead growth – Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight.
Becoming a great leader is easier said than done. And when it comes to customer success – and business in general – leadership requires the ability to galvanize your team to perform at its highest level, both when you are present and also when you aren’t there, looking over an employee’s shoulder.
No one believed Geoffrey Moore would become much of anything in the business world – including those closest to him
You know how they say someone “wrote the book” on a topic? When it comes to Product-Led Growth, they’re talking about Blake Bartlett.
In this unchurned conversation on building trust & the importance of effective note taking with David Sable, you get to learn about
Balancing a high-stress job in tech with the high-stress responsibility of being a mother isn’t easy, but it can be done. Emilia D’Anzica and Sabina Pons have proven that – and they now want to help other ambitious moms flourish, both at home and at the office.
In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss:
The June 2022 CS Excellence Awards
The perils of CS as an echo chamber
The need for CS to be a cross functional, multidisciplinary mindset
Learn about Cognite and the CS team there
What to do when high touch isn’t available
The customer is furious – and now you have to talk to them.
It’s not ideal, but it’s a common situation for anyone working in customer success. So what’s the best way to handle it?
Chris Hicken is sounding the alarm. While the customer success world has quickly expanded over the last decade, that doesn’t guarantee the boom will continue
Coordinating and leading effective meetings has always been a critical skill in the business world – and in today’s digital age, that skill is more
Rachel Provan is the creator Provan Success, a Customer Success leadership coaching firm, where she helps new CS leaders develop their strategy, team leadership, and
A little about me Matias Paillet, Engineering Manager My name is Matias, I’m from Argentina and currently living in Buenos Aires with my cat, Milton.
Looking to pursue a career in customer success – and thrive while doing so? You’ll want to listen to Dan Farley. Dan Farley, a veteran
In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming.
Jeremy Donaldson, Senior Customer Success Manager at PowerSchool and Founding Member of Gain Grow Retrain tells UpdateAI how he answers the question “what do you do when you’re the only one left?”
