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This unchurned conversation takes you behind the scenes of the movement into customer lead growth – Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight.

Becoming a great leader is easier said than done. And when it comes to customer success – and business in general – leadership requires the ability to galvanize your team to perform at its highest level, both when you are present and also when you aren’t there, looking over an employee’s shoulder.

Teresa Anania has a lot on her plate. But you wouldn’t expect that to be the case, based solely on her calm demeanor and amiable conversation skills.

Those characteristics certainly helped her get to where she is at the top of the CS world, though.

No one believed Geoffrey Moore would become much of anything in the business world – including those closest to him

In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss:

The June 2022 CS Excellence Awards
The perils of CS as an echo chamber
The need for CS to be a cross functional, multidisciplinary mindset
Learn about Cognite and the CS team there
What to do when high touch isn’t available

The customer is furious – and now you have to talk to them.

It’s not ideal, but it’s a common situation for anyone working in customer success. So what’s the best way to handle it?

This episode packs a punch.

In less than a half hour, LeeRon Yahalomi gives UpdateAI CEO Josh Schachter a handful of great insights on how to lead great customer success organizations.

Resources Explore More #CustomerSuccess #UnchurnedPodcast #Leadership #MeetTheTeam #RemoteWork #Startup #WorkLifeBalance Listen on Spotify Listen on Apple Podcasts Watch on Youtube I’ve said it before, but

Our focus this week is on meetings – and, specifically, how to make sure they’re worthwhile for everyone involved.

Because let’s be frank… a bad meeting can bring an otherwise productive day to a screeching halt. That’s one reason many of the biggest business names in the world, from Jeff Bezos to Elon Musk, have said they don’t love meetings.

Let’s call a spade a spade: The economy is rough. That’s clear to anyone working in the business world, from management to marketing to sales to customer success.