UpdateAI – Zoom meeting assistant
Szuyin Leow, VP of Customer Experience at Transcend joins the hosts Kristi Faltorusso, Jon Johnson & Josh Schachter. They discuss the importance of hiring subject matter experts in customer success and the impact of personal experiences on professional development.
As the GM, of EMEA at Quiq, Ejieme, our guest on this episode leads the growth and expansion, while also serving as the executive sponsor of the culture committee. She is also the founder of Success in Black, an award-winning platform to advance diversity, equity, and inclusion in customer success. She is also an active angel investor and advisor to various pre-seed and seed-stage companies across different sectors.
We are heading in 2024!
In this episode, our hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell debate whether there will be a decline in the role of the generalist Customer Success Manager (CSM) in 2024.
risti Faltorusso has made a lasting impact on the customer success community.
Join us as we delve into her modeling career, and how her upbringing shaped her for success. Kristi’s journey is inspiring and a testament to hard work and hustle.
Laid Off?
What’s next?
Josh Schachter & Jon Johnson chat about Jon’s journey to CS
