Episode #78: The Non-Chaotic Way of Onboarding Customers for Success ft. Paul Holder (OnRamp)
January 24, 2024
Tired of answering the same customer queries over and over again? How about cloning yourself?
UpdateAI – Zoom meeting assistant
Episode #77: AI Automation for Scaled Customer Success ft. Bethany Stachenfeld (Sendspark)
January 17, 2024
Tired of answering the same customer queries over and over again? How about cloning yourself?
Transcription Providers Comparison
January 19, 2023
At UpdateAI our mission is to help SaaS organizations create a shared understanding of their customers’ needs through existing customer conversations. At our inception we’re
Episode #25: Creating a Best-In-Class Action Item Detection Model Ft. Chenay Gladstone (Updateai)
November 9, 2022
In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming.
Evaluating CS Technology as a Startup By Jennifer Chiang
October 19, 2022
Things change in a hurry – and I’ve seen that firsthand. Back when I first started in customer success, I dealt with technology that
Introducing smart filtering, the unsung hero of our action item detection system
October 19, 2022
Customer success professionals have busy schedules. With back-to-back meetings alone, it is difficult to find time and motivation to take accurate notes and review them
The Magic Behind our Product
October 19, 2022
At UpdateAI, our mission is simple: to make meetings better so you can do better things. We leverage our revolutionary artificial intelligence technology to detect
How and Why I Started UpdateAI
June 14, 2022
A little about me I’ve wanted to be an entrepreneur my whole life. Actually, that’s not true. When I was a kid I wanted to
How UpdateAI Detects Action Items to Help Customer Relationship Builders
June 14, 2022
At UpdateAI, our mission is simple: to make meetings better so you can do better things. And that’s never been more important than right now.
Managing turnover: What to do when you’re the only one left
January 1, 2022
Jeremy Donaldson, Senior Customer Success Manager at PowerSchool and Founding Member of Gain Grow Retrain tells UpdateAI how he answers the question “what do you do when you’re the only one left?”