Episode #78: The Non-Chaotic Way of Onboarding Customers for Success ft. Paul Holder (OnRamp)
January 24, 2024
Tired of answering the same customer queries over and over again? How about cloning yourself?
UpdateAI – Zoom meeting assistant
Episode #77: AI Automation for Scaled Customer Success ft. Bethany Stachenfeld (Sendspark)
January 17, 2024
Tired of answering the same customer queries over and over again? How about cloning yourself?
Episode #55 How to Keep Customers from Churning When Renewal Budgets Are Tight ft. Gillian Heltai, CCO (Lattice)
August 16, 2023
Do you want to make a career switch and break into CS?
Join Josh Schachter, Kristi Faltorusso, and Jon Johnson as they uncover the truth behind the preconceived notions of the customer success industry with Julie Raeder, CSM Dooly, who transitioned from education to customer success.
Episode #57 Psychology Behind Influencing Customer Decisions ft. Ed Powers (Service Excellence Partners)
May 16, 2023
Every decision goes through emotional processing.
How we feel about something at heart is way more important and impactful than what we think about something.
So we need to lead with the heart and rationalize with logic.
Ed Powers, a principal consultant at Service Excellence, joins Josh Schachter for an unchurned conversation about how customer success teams can use psychology to manage expectations, build trust, and drive customer success.
Episode #56 Transitioning Into a Customer Success Role: The Before and After ft. Julie Raeder (CSM, Dooly)
May 16, 2023
Do you want to make a career switch and break into CS?
Join Josh Schachter, Kristi Faltorusso, and Jon Johnson as they uncover the truth behind the preconceived notions of the customer success industry with Julie Raeder, CSM Dooly, who transitioned from education to customer success.
Episode #58 Addressing Plan B Scenarios With Customers to Secure Renewals ft. Shareth Ben
May 16, 2023
Shareth Ben, former VP of Customer Success at Securonics, joins Josh Schachter, CEO of UpdateAI to share his insights on the challenges faced by customer success teams and also discusses the three pillars of his customer success strategy: gap analysis, executive touchpoints, and value engineering team.
Episode #39 Crafting Authentic Stories to Connect With Customers Ft. Kindra Hall (Author, Stories That Stick)
April 11, 2023
Kindra Hall, former Chief Storytelling Officer of Success Magazine, joins Josh Schachter, founder, and CEO of UpdateAI in this episode of the [Un]churned
Episode #31 The Pillars of Go-to-Market Success ft. Judd Borakove (GTM Partners)
February 7, 2023
It’s a tough time in the business world right now – but that doesn’t mean progress goes right out the window.
In fact, Judd Borkaove, the chief growth and community officer at GTM Partners, looks at it completely differently; Judd, on the latest episode of “Unchurned,” hosted by UpdateAI CEO Josh Schachter, said he believes it’s a “good time” for businesses right now, whether it’s setting the right foundation for a new company or reimagining how an older firm does business.
Episode #32 Unpacking the Art of Customer Interaction ft. Rob Fitzpatrick (The Mom Test, Author)
February 7, 2023
This week is all about how we interact with customers – and we have a great guest who knows a whole lot about it.
In fact, he literally wrote the book on it.
Author Rob Fitzpatrick has been helping small businesses and entrepreneurs reach their goals for years.