Episode #18 How to Survive (and Thrive in) the Economic Storm With Geoffrey Moore
No one believed Geoffrey Moore would become much of anything in the business world – including those closest to him
Episode #17: How To Thrive as a “Tech Mom” With Growth Molecules’ Emilia D’Anzica and Sabina Pons
Balancing a high-stress job in tech with the high-stress responsibility of being a mother isn’t easy, but it can be done. Emilia D’Anzica and Sabina Pons have proven that – and they now want to help other ambitious moms flourish, both at home and at the office.
Episode #2: Always serve 6 spoons – lessons in building customer trust ft. David Sable
In this unchurned conversation on building trust & the importance of effective note taking with David Sable, you get to learn about
Episode #20: The 3 Essential Attributes of Customer Success Superstars With Zendesk’s Teresa Anania
Teresa Anania has a lot on her plate. But you wouldn’t expect that to be the case, based solely on her calm demeanor and amiable conversation skills.
Those characteristics certainly helped her get to where she is at the top of the CS world, though.
Episode #3: Is Customer Success a function or movement? ft. Alex Farmer
In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss:
The June 2022 CS Excellence Awards
The perils of CS as an echo chamber
The need for CS to be a cross functional, multidisciplinary mindset
Learn about Cognite and the CS team there
What to do when high touch isn’t available
Episode #10: Why Authenticity Is the Key to Customer Marketing With SlapFive’s Jeff Ernst and Kaily Baskett
How’s this for an end-of-summer last hurrah? This week you get insights from not one but two industry experts.
Episode #19 How to Approach an Irate Customer With Mimecast’s Alice Jeffery
The customer is furious – and now you have to talk to them.
It’s not ideal, but it’s a common situation for anyone working in customer success. So what’s the best way to handle it?
Episode #14: How to Align the CS and Sales Teams with Monday.com’s Dan Ennis and Brittany Rodriguez
When the sales and customer success teams go together like oil and water… you have a problem. And it’s a problem that many companies, regardless of size, run into.
Episode #21: How to Lead a Thriving Customer Success Organization With LeeRon Yahalomi
This episode packs a punch.
In less than a half hour, LeeRon Yahalomi gives UpdateAI CEO Josh Schachter a handful of great insights on how to lead great customer success organizations.
Episode #23 Translating CS to other business sectors with Ellie Wu
Ellie Wu, VP of Sales and Customer Success Excellence at Insight Partners, joins UpdateAI CEO Josh Schachter on the latest episode of “[Un]churned.”
Episode #24: The one metric every CX should know ft. Meenu Agarwal (Workday)
Resources Explore More #CustomerSuccess #UnchurnedPodcast #Leadership #MeetTheTeam #RemoteWork #Startup #WorkLifeBalance Listen on Spotify Listen on Apple Podcasts Watch on Youtube I’ve said it before, but one of my favorite quotes comes from hockey legend Wayne Gretzky: “I skate to where the puck is going to be, not where it has been.” I love that approach […]
Episode #13: How to leverage the entrepreneurial spirit to overcome adversity – with Catalyst’s Edward Chiu
Let’s call a spade a spade: The economy is rough. That’s clear to anyone working in the business world, from management to marketing to sales to customer success.
Episode #25: Creating a Best-In-Class Action Item Detection Model Ft. Chenay Gladstone (Updateai)
In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming.
Episode #12: The Secret to Being a Leader Who Dares To Empower Others With Nils Vinje
If you’re looking to level up your CS leadership skills, Nils Vinje is the man you want to listen to.
Nils is a renowned leadership coach and the founder of B2B Leaders Academy, where he works with leaders from different organizations and frames leadership as the ability to be able to empower others and create an environment where their ability can blossom.
Episode #27: What You Need to Know About Product-Led Growth ft. Blake Bartlett (OpenView)
You know how they say someone “wrote the book” on a topic? When it comes to Product-Led Growth, they’re talking about Blake Bartlett.
Episode #11: How to Maximize Your Meetings With Hunt Club’s Jenny Calvert
Our focus this week is on meetings – and, specifically, how to make sure they’re worthwhile for everyone involved.
Because let’s be frank… a bad meeting can bring an otherwise productive day to a screeching halt. That’s one reason many of the biggest business names in the world, from Jeff Bezos to Elon Musk, have said they don’t love meetings.
Episode #28 Why Customer Experience Is Critical ft. Robyn Fernandez and Karen Budell (Totango)
When it comes to customer success, Totango is one of the first companies you think about.
Episode #9 How to Build Essential CS Relationships With Iterate’s Ryan Weisert
It’s been said before that in sales, it’s all about relationships. Well, the same goes for customer success – and Ryan Weisert has seen that firsthand.
Ryan – who recently joined Iterate, a software company focused on customer engagement, as its senior director of enterprise customer success – has built his CS career on the foundation that relationships matter above all else.
Episode #29: Why Insights Without Accountability Mean Little ft. Dickey Singh (Cast)
This week it’s Dickey Singh, Founder and CEO of Cast app, the leading automation platform for companies to drive growth, sales and referrals from existing customers.
Episode #16: How Trusting Your Instincts Can Spur Success With BMC’s Eduarda Camacho
Eduarda Camacho has one of the most prestigious jobs in CS – and she didn’t follow a familiar path to get there. Eduarda is the chief customer officer at BMC Software, the multinational IT services and consulting giant with more than 6,000 employees and $2 billion in annual sales. She’s been at BMC for a little more than a year now, following a 24 year run at PTC, the computer software company.