Episode #43 Discovering Your True North: The Key to Authentic Leadership and Sustained Business Growth ft. Bill George (Author, True North Series)
“You’ll not sustain shareholder value unless you create greater value for your customers. (It’s time to) rethink and reconceptualize the organization as being into business at customer service.” – Bill George
Episode #42 CS [Un]churned – Breaking down Report #34 from CSInsider.co
Damien Howley, CCO, Nimbello joins Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell in this week’s CS Unchurned episode.
Episode #41 The Role of Leadership in Building a Successful Customer Success Team ft. James Manderson (Braze)
In this episode of [Un]churned, host Josh Schachter talks with James Manderson, Senior Vice President of Global Customer Success at Braze, a leading marketing platform that helps brands interact with their customers in real time.
Episode #39 Crafting Authentic Stories to Connect With Customers Ft. Kindra Hall (Author, Stories That Stick)
Kindra Hall, former Chief Storytelling Officer of Success Magazine, joins Josh Schachter, founder, and CEO of UpdateAI in this episode of the [Un]churned
Episode #38 CS [Un]churned – Breaking down Report #32 from CSInsider.co
Welcome to the collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.
Episode #40 CS [Un]churned – Breaking down Report #33 from CSInsider.co
Welcome to the collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.
Episode #37 Customer-centric approach for a unified onboarding experience ft. Srikrishnan Ganesan (Rocketlane)
In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocket Lane, a customer onboarding platform. Shri discusses the origins of Rocketlane, including the community they built before launching the product – Preflight, and the birth of Rocketlane.
Episode#36 CS [Un]churned – Breaking down Report #31 from CSInsider.co
Welcome to the first collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about career success, the importance of networking and referrals, and ways for candidates to stand out in the job market.
Episode #35 “Thank you…because” – Using Improv to Build Better Customer Relationships – ft. Kelly Leonard (The Second City)
In this episode of [Un]churned, host Josh Schachter speaks with Kelly Leonard, the executive director of learning and applied improvisation at Second City in Chicago.
Episode #33 3 Essential Tips for Leveraging Your Seat at the Table ft. Monica Trivedi (JLL Technologies)
This week’s episode is all about maximization.
As a CSM, how do you maximize your seat at the table?
Episode #34 Maximizing Value: Insights into Cloudflare’s Approach to Customer Success ft. Harnish Kanani, CCO (Cloudflare)
This week’s episode is all about maximization.
As a CSM, how do you maximize your seat at the table?
Episode #31 The Pillars of Go-to-Market Success ft. Judd Borakove (GTM Partners)
It’s a tough time in the business world right now – but that doesn’t mean progress goes right out the window.
In fact, Judd Borkaove, the chief growth and community officer at GTM Partners, looks at it completely differently; Judd, on the latest episode of “Unchurned,” hosted by UpdateAI CEO Josh Schachter, said he believes it’s a “good time” for businesses right now, whether it’s setting the right foundation for a new company or reimagining how an older firm does business.
Episode #32 Unpacking the Art of Customer Interaction ft. Rob Fitzpatrick (The Mom Test, Author)
This week is all about how we interact with customers – and we have a great guest who knows a whole lot about it.
In fact, he literally wrote the book on it.
Author Rob Fitzpatrick has been helping small businesses and entrepreneurs reach their goals for years.
Episode #30 Why Treating Customers “Like Gold” Is Essential ft. Brian LaFaille (Google)
Taking a company from 50 customers to 3,500 customers is easier said than done; the same goes for growing ARR from $2 million to $250 million in a year. And it certainly goes for helping lead a startup to a $2.6 billion acquisition from Google.
Episode #23 Translating CS to other business sectors with Ellie Wu
Ellie Wu, VP of Sales and Customer Success Excellence at Insight Partners, joins UpdateAI CEO Josh Schachter on the latest episode of “[Un]churned.”
Episode #24: The one metric every CX should know ft. Meenu Agarwal (Workday)
Resources Explore More #CustomerSuccess #UnchurnedPodcast #Leadership #MeetTheTeam #RemoteWork #Startup #WorkLifeBalance Listen on Spotify Listen on Apple Podcasts Watch on Youtube I’ve said it before, but one of my favorite quotes comes from hockey legend Wayne Gretzky: “I skate to where the puck is going to be, not where it has been.” I love that approach […]
Episode #13: How to leverage the entrepreneurial spirit to overcome adversity – with Catalyst’s Edward Chiu
Let’s call a spade a spade: The economy is rough. That’s clear to anyone working in the business world, from management to marketing to sales to customer success.
Episode #25: Creating a Best-In-Class Action Item Detection Model Ft. Chenay Gladstone (Updateai)
In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming.
Episode #12: The Secret to Being a Leader Who Dares To Empower Others With Nils Vinje
If you’re looking to level up your CS leadership skills, Nils Vinje is the man you want to listen to.
Nils is a renowned leadership coach and the founder of B2B Leaders Academy, where he works with leaders from different organizations and frames leadership as the ability to be able to empower others and create an environment where their ability can blossom.
Episode #27: What You Need to Know About Product-Led Growth ft. Blake Bartlett (OpenView)
You know how they say someone “wrote the book” on a topic? When it comes to Product-Led Growth, they’re talking about Blake Bartlett.