Episode #43 Discovering Your True North: The Key to Authentic Leadership and Sustained Business Growth ft. Bill George (Author, True North Series)
“You’ll not sustain shareholder value unless you create greater value for your customers. (It’s time to) rethink and reconceptualize the organization as being into business at customer service.” – Bill George
Episode #42 CS [Un]churned – Breaking down Report #34 from CSInsider.co
Damien Howley, CCO, Nimbello joins Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell in this week’s CS Unchurned episode.
Episode #41 The Role of Leadership in Building a Successful Customer Success Team ft. James Manderson (Braze)
In this episode of [Un]churned, host Josh Schachter talks with James Manderson, Senior Vice President of Global Customer Success at Braze, a leading marketing platform that helps brands interact with their customers in real time.
Episode #39 Crafting Authentic Stories to Connect With Customers Ft. Kindra Hall (Author, Stories That Stick)
Kindra Hall, former Chief Storytelling Officer of Success Magazine, joins Josh Schachter, founder, and CEO of UpdateAI in this episode of the [Un]churned
Episode #38 CS [Un]churned – Breaking down Report #32 from CSInsider.co
Welcome to the collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.
Episode #40 CS [Un]churned – Breaking down Report #33 from CSInsider.co
Welcome to the collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.
Episode #37 Customer-centric approach for a unified onboarding experience ft. Srikrishnan Ganesan (Rocketlane)
In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocket Lane, a customer onboarding platform. Shri discusses the origins of Rocketlane, including the community they built before launching the product – Preflight, and the birth of Rocketlane.
Episode#36 CS [Un]churned – Breaking down Report #31 from CSInsider.co
Welcome to the first collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about career success, the importance of networking and referrals, and ways for candidates to stand out in the job market.
Episode #35 “Thank you…because” – Using Improv to Build Better Customer Relationships – ft. Kelly Leonard (The Second City)
In this episode of [Un]churned, host Josh Schachter speaks with Kelly Leonard, the executive director of learning and applied improvisation at Second City in Chicago.
Episode #33 3 Essential Tips for Leveraging Your Seat at the Table ft. Monica Trivedi (JLL Technologies)
This week’s episode is all about maximization.
As a CSM, how do you maximize your seat at the table?
Episode #34 Maximizing Value: Insights into Cloudflare’s Approach to Customer Success ft. Harnish Kanani, CCO (Cloudflare)
This week’s episode is all about maximization.
As a CSM, how do you maximize your seat at the table?
Episode #32 Unpacking the Art of Customer Interaction ft. Rob Fitzpatrick (The Mom Test, Author)
This week is all about how we interact with customers – and we have a great guest who knows a whole lot about it.
In fact, he literally wrote the book on it.
Author Rob Fitzpatrick has been helping small businesses and entrepreneurs reach their goals for years.
Episode #31 The Pillars of Go-to-Market Success ft. Judd Borakove (GTM Partners)
It’s a tough time in the business world right now – but that doesn’t mean progress goes right out the window.
In fact, Judd Borkaove, the chief growth and community officer at GTM Partners, looks at it completely differently; Judd, on the latest episode of “Unchurned,” hosted by UpdateAI CEO Josh Schachter, said he believes it’s a “good time” for businesses right now, whether it’s setting the right foundation for a new company or reimagining how an older firm does business.
Episode #30 Why Treating Customers “Like Gold” Is Essential ft. Brian LaFaille (Google)
Taking a company from 50 customers to 3,500 customers is easier said than done; the same goes for growing ARR from $2 million to $250 million in a year. And it certainly goes for helping lead a startup to a $2.6 billion acquisition from Google.
Episode #4: How to Empower Your CS Team in 3 Critical Steps With Jay Nathan
Jay Nathan knows more than most when it comes to leading dynamic customer success teams – and one thing he’s learned along the way is that true leaders never stop learning about how to refine their approach.
Episode #22: How CSMs Can Tackle Stress in 5 Easy Steps With Katharina Schmidt
Let’s be frank for a moment – working in customer success can be a stressful job.
Episode #5 Sneak Peek at the Gainsight Pulse -2022 ft. Kellie Capote
This unchurned conversation takes you behind the scenes of the movement into customer lead growth – Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight.
Episode #1: Want to Be a Leader? UCLA Anderson’s Dylan Stafford Says You Must Prioritize Integrity and Authenticity
Becoming a great leader is easier said than done. And when it comes to customer success – and business in general – leadership requires the ability to galvanize your team to perform at its highest level, both when you are present and also when you aren’t there, looking over an employee’s shoulder.
Episode #18 How to Survive (and Thrive in) the Economic Storm With Geoffrey Moore
No one believed Geoffrey Moore would become much of anything in the business world – including those closest to him
Episode #17: How To Thrive as a “Tech Mom” With Growth Molecules’ Emilia D’Anzica and Sabina Pons
Balancing a high-stress job in tech with the high-stress responsibility of being a mother isn’t easy, but it can be done. Emilia D’Anzica and Sabina Pons have proven that – and they now want to help other ambitious moms flourish, both at home and at the office.