UpdateAI – Zoom meeting assistant
🥁🥁🥁This week, we finally have a name for the CS Insider <> [Un]churned collab series!🥁🥁🥁
Unpack the BS with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell, and dig into why you need to
– Focus on impact rather than urgency
– Say goodbye to the mundane QBR meetings
– Standout from the digital filth of AI content on Linkedin
Tensions are neither good nor bad. It’s how we deal with them.
Building trusting relationships lies at the heart of customer success, and Dr. Wendy Smith, Author of Both/And Thinking reveals how you can navigate through the tension between building strong relationships with customers and selling/renewing their business.
The early days of a startup are like a never-ending game of whack-a-mole. You’re constantly putting out fires, and you never know when the next one is going to pop up. Embracing chaos, and juggling multiple hats comes with a lot of fun too.
This is one of the few episodes you absolutely can’t miss!
Through more than 50 captivating conversations, we’ve had the privilege of engaging with distinguished guests, including Customer Success leaders, founders, and a few amazingly talented authors who wrote books not about Customer Success, not about customer-facing teams necessarily, but whose thought leadership can be easily applied.
In the world of business, the concept of customer happiness has long been regarded as the holy grail. Damien, CCO at Nimbello, argues that customer happiness should not be the primary objective in business. Instead, it should be viewed as a lagging indicator, a result of delivering value and meeting customers’ objectives.
Every decision goes through emotional processing.
How we feel about something at heart is way more important and impactful than what we think about something.
So we need to lead with the heart and rationalize with logic.
Ed Powers, a principal consultant at Service Excellence, joins Josh Schachter for an unchurned conversation about how customer success teams can use psychology to manage expectations, build trust, and drive customer success.
Do you want to make a career switch and break into CS?
Join Josh Schachter, Kristi Faltorusso, and Jon Johnson as they uncover the truth behind the preconceived notions of the customer success industry with Julie Raeder, CSM Dooly, who transitioned from education to customer success.
Shareth Ben, former VP of Customer Success at Securonics, joins Josh Schachter, CEO of UpdateAI to share his insights on the challenges faced by customer success teams and also discusses the three pillars of his customer success strategy: gap analysis, executive touchpoints, and value engineering team.
Pulse 2023 is here! It’s getting harder to keep calm.
Make sure to tune in to this light-hearted, humor-filled conversation with Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell, and special guest Nick Mehta, CEO of Gainsight, as they uncover the swag at the upcoming Pulse conference. Everyone guesses Nick’s outfit for Pulse, plays the drinking game, and discuss
“You’ll not sustain shareholder value unless you create greater value for your customers. (It’s time to) rethink and reconceptualize the organization as being into business at customer service.” – Bill George
Damien Howley, CCO, Nimbello joins Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell in this week’s CS Unchurned episode.
In this episode of [Un]churned, host Josh Schachter talks with James Manderson, Senior Vice President of Global Customer Success at Braze, a leading marketing platform that helps brands interact with their customers in real time.
Kindra Hall, former Chief Storytelling Officer of Success Magazine, joins Josh Schachter, founder, and CEO of UpdateAI in this episode of the [Un]churned
Welcome to the collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.
Welcome to the collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.
In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocket Lane, a customer onboarding platform. Shri discusses the origins of Rocketlane, including the community they built before launching the product – Preflight, and the birth of Rocketlane.
Welcome to the first collaboration episode with CS Insider!
Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about career success, the importance of networking and referrals, and ways for candidates to stand out in the job market.
In this episode of [Un]churned, host Josh Schachter speaks with Kelly Leonard, the executive director of learning and applied improvisation at Second City in Chicago.
This week’s episode is all about maximization.
As a CSM, how do you maximize your seat at the table?
This week’s episode is all about maximization.
As a CSM, how do you maximize your seat at the table?
