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Episode #48 CS [Un]churned: Do We Really Need QBRs With Every Customer?

🥁🥁🥁This week, we finally have a name for the CS Insider <> [Un]churned collab series!🥁🥁🥁

Unpack the BS with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell, and dig into why you need to
– Focus on impact rather than urgency
– Say goodbye to the mundane QBR meetings
– Standout from the digital filth of AI content on Linkedin

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Episode #57 Psychology Behind Influencing Customer Decisions ft. Ed Powers (Service Excellence Partners)

Every decision goes through emotional processing.

How we feel about something at heart is way more important and impactful than what we think about something.

So we need to lead with the heart and rationalize with logic.

Ed Powers, a principal consultant at Service Excellence, joins Josh Schachter for an unchurned conversation about how customer success teams can use psychology to manage expectations, build trust, and drive customer success.

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Episode #44 [Un]filtered Pulse 2023: Banter, Digital CS & Community Empowerment ft. Nick Mehta, CEO, Gainsight

Pulse 2023 is here! It’s getting harder to keep calm.

Make sure to tune in to this light-hearted, humor-filled conversation with Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell, and special guest Nick Mehta, CEO of Gainsight, as they uncover the swag at the upcoming Pulse conference. Everyone guesses Nick’s outfit for Pulse, plays the drinking game, and discuss

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Episode #38 CS [Un]churned – Breaking down Report #32 from CSInsider.co

Welcome to the collaboration episode with CS Insider!

Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.

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Episode #40 CS [Un]churned – Breaking down Report #33 from CSInsider.co

Welcome to the collaboration episode with CS Insider!

Catch up with hosts Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell on a discussion about the potential for AI to improve communication between sales and customer success teams, owning renewals, and the need for customer success teams to showcase their value through metrics such as renewals, growth, and advocacy.

Read More »