UpdateAI – Zoom meeting assistant
This week is all about how we interact with customers – and we have a great guest who knows a whole lot about it.
In fact, he literally wrote the book on it.
Author Rob Fitzpatrick has been helping small businesses and entrepreneurs reach their goals for years.
It’s a tough time in the business world right now – but that doesn’t mean progress goes right out the window.
In fact, Judd Borkaove, the chief growth and community officer at GTM Partners, looks at it completely differently; Judd, on the latest episode of “Unchurned,” hosted by UpdateAI CEO Josh Schachter, said he believes it’s a “good time” for businesses right now, whether it’s setting the right foundation for a new company or reimagining how an older firm does business.
Taking a company from 50 customers to 3,500 customers is easier said than done; the same goes for growing ARR from $2 million to $250 million in a year. And it certainly goes for helping lead a startup to a $2.6 billion acquisition from Google.
Rachel Provan understands that happy and engaged customers are the heart of any successful business. That’s a lesson that’s stuck with her since her first job, when she was running her own catering business at 12 years old in New York City.
Jay Nathan knows more than most when it comes to leading dynamic customer success teams – and one thing he’s learned along the way is that true leaders never stop learning about how to refine their approach.
Let’s be frank for a moment – working in customer success can be a stressful job.
When it comes to customer success, Totango is one of the first companies you think about.
This unchurned conversation takes you behind the scenes of the movement into customer lead growth – Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight.
Becoming a great leader is easier said than done. And when it comes to customer success – and business in general – leadership requires the ability to galvanize your team to perform at its highest level, both when you are present and also when you aren’t there, looking over an employee’s shoulder.
Balancing a high-stress job in tech with the high-stress responsibility of being a mother isn’t easy, but it can be done. Emilia D’Anzica and Sabina Pons have proven that – and they now want to help other ambitious moms flourish, both at home and at the office.
No one believed Geoffrey Moore would become much of anything in the business world – including those closest to him
Teresa Anania has a lot on her plate. But you wouldn’t expect that to be the case, based solely on her calm demeanor and amiable conversation skills.
Those characteristics certainly helped her get to where she is at the top of the CS world, though.
In this unchurned conversation on building trust & the importance of effective note taking with David Sable, you get to learn about
You know how they say someone “wrote the book” on a topic? When it comes to Product-Led Growth, they’re talking about Blake Bartlett.
In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss:
The June 2022 CS Excellence Awards
The perils of CS as an echo chamber
The need for CS to be a cross functional, multidisciplinary mindset
Learn about Cognite and the CS team there
What to do when high touch isn’t available
It’s been said before that in sales, it’s all about relationships. Well, the same goes for customer success – and Ryan Weisert has seen that firsthand.
Ryan – who recently joined Iterate, a software company focused on customer engagement, as its senior director of enterprise customer success – has built his CS career on the foundation that relationships matter above all else.
If you’re looking to level up your CS leadership skills, Nils Vinje is the man you want to listen to.
Nils is a renowned leadership coach and the founder of B2B Leaders Academy, where he works with leaders from different organizations and frames leadership as the ability to be able to empower others and create an environment where their ability can blossom.
The customer is furious – and now you have to talk to them.
It’s not ideal, but it’s a common situation for anyone working in customer success. So what’s the best way to handle it?
Ellie Wu, VP of Sales and Customer Success Excellence at Insight Partners, joins UpdateAI CEO Josh Schachter on the latest episode of “[Un]churned.”
This episode packs a punch.
In less than a half hour, LeeRon Yahalomi gives UpdateAI CEO Josh Schachter a handful of great insights on how to lead great customer success organizations.
