Episode #81: Influencing Customers and Organizational Dynamics ft. Jess Cohen (UpdateAI)

Jess Cohen, Head of CS and Community at UpdateAI, joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠. The conversation touches on topics ranging from the complexities of working in customer success and the importance of guiding clients without giving them answers, to using emojis in Slack communication, with moments of lighthearted banter and insightful exchanges throughout.

Episode #76: The Reality of Career Growth： Everyone Does CS ft. Ejieme Eromosele (Success In Black, Quiq)

As the GM, of EMEA at Quiq, Ejieme, our guest on this episode leads the growth and expansion, while also serving as the executive sponsor of the culture committee. She is also the founder of Success in Black, an award-winning platform to advance diversity, equity, and inclusion in customer success. She is also an active angel investor and advisor to various pre-seed and seed-stage companies across different sectors.

Episode #67: Breaking into and Rocking CS: A Roadmap for Professional Success ft. Erica Akroyd (Pendo.io)

Starting as a CSM and transitioning through various roles in customer success (CS Enterprise, CS Mid-market & Scaled CS) and product management, Erica Akroyd has done it all.

Erica is currently leading the customer education team at Pendo.io
Also, Erica has a message for those looking to break into and rock CS.

See Jon’s hair makeover exclusively on our YouTube channel.

Episode Starts at 8:30

In this episode, Josh Schachter, Kristi Faltorusso, & Jon Johnson chat with Erica to break down the pros and cons of each role on the ladder of success as a CS professional.