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The terrifying truth is that the prosperity or downfall of a SaaS organization depends on the value the product delivers to its customers.

Despite the fact that the feedback loop between product and customer could be challenging, the efforts made by the CS & the product team to understand and prioritize customer input hugely decide the fate of our company.

There has been a long-standing cold war between Sales and CS.
This episode addresses the tiff.

The disconnect between the teams’ expectations makes it challenging for organizations to prioritize the long-term health of the customer.

Hamish Stephenson, Founder & CEO of, Selr.io joins our hosts, Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell to defuse the tension between the two teams.

Tensions are neither good nor bad. It’s how we deal with them.

Building trusting relationships lies at the heart of customer success, and Dr. Wendy Smith, Author of Both/And Thinking reveals how you can navigate through the tension between building strong relationships with customers and selling/renewing their business.

The early days of a startup are like a never-ending game of whack-a-mole. You’re constantly putting out fires, and you never know when the next one is going to pop up. Embracing chaos, and juggling multiple hats comes with a lot of fun too.

This is one of the few episodes you absolutely can’t miss!

Through more than 50 captivating conversations, we’ve had the privilege of engaging with distinguished guests, including Customer Success leaders, founders, and a few amazingly talented authors who wrote books not about Customer Success, not about customer-facing teams necessarily, but whose thought leadership can be easily applied.