
Episode #53 Partnering With the Product Team for Customer Success Ft. Alli Tiscornia & Abby Hammer (ChurnZero)
The terrifying truth is that the prosperity or downfall of a SaaS organization depends on the value the product delivers to its customers.
Despite the fact that the feedback loop between product and customer could be challenging, the efforts made by the CS & the product team to understand and prioritize customer input hugely decide the fate of our company.