UpdateAI – Zoom meeting assistant
Wouldn’t life become a breeze if renewals could be automated?
Well, Renewtrak does just that!
Mathew Cagney joins Kristi Faltorusso, Jon Johnson & Josh Schachter and they discuss
The role of the customer success team evolves at each stage of the startup.
Eric Kingsbury, Founder of Retain Solutions, the go-to consultant in the Customer Success Enablement space joins Kristi Faltorusso, Jon Johnson & Mickey Powell to discuss the evolving landscape of customer success roles in various stages of company growth.
Job hunting isn’t easy.
What adds to the frustration are the assignments, presentations, and exercises in these interview rounds.
CSMs are responsible for a wide range of tasks, including:
Onboarding new customers
Providing technical support
Managing customer accounts, developing and implementing customer success strategies, identifying and resolving customer churn …
Organizational leaders often sign up for a CS Platform to solve their biggest customer success challenges. However, software implementation and adoption can be difficult, and many platforms don’t meet all the needs of their customers.
Customer Success, in hindsight, is a long-term renewal strategy.
Watch the uncut BTS & BS on our YouTube channel – https://youtu.be/Hyk_jL3i0u0
Join Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell as they chat with Jeff Kushmerek, Founder of Infinite Renewals. Jeff helps startups improve their customer success strategy.
Every customer-facing team has a hypothesis about what drives customer success.
How accurate is this hypothesis?
Finding problems and fixing them in silos isn’t going to give the full picture of what a successful customer journey needs to look and feel like from onboarding to renewal
