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Starting as a CSM and transitioning through various roles in customer success (CS Enterprise, CS Mid-market & Scaled CS) and product management, Erica Akroyd has done it all.

Erica is currently leading the customer education team at Pendo.io
Also, Erica has a message for those looking to break into and rock CS.

See Jon’s hair makeover exclusively on our YouTube channel.

Episode Starts at 8:30

In this episode, Josh Schachter, Kristi Faltorusso, & Jon Johnson chat with Erica to break down the pros and cons of each role on the ladder of success as a CS professional.

Dickey Singh, Founder and CEO of Cast.app the leading automation platform for companies to drive growth, sales, and referrals from their existing customers.

This week it’s Dickey Singh, Founder and CEO of Cast app, the leading automation platform for companies to drive growth, sales and referrals from existing customers.