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Episode #81: Influencing Customers and Organizational Dynamics ft. Jess Cohen (UpdateAI)

Jess Cohen, Head of CS and Community at UpdateAI, joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠. The conversation touches on topics ranging from the complexities of working in customer success and the importance of guiding clients without giving them answers, to using emojis in Slack communication, with moments of lighthearted banter and insightful exchanges throughout.

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Meet the Team : Sean

A little about me Sean I’m Sean, I’m a 32-year-old SoCal native who – you might’ve just guessed – loves to hit the beach when

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Meet the Team : Cappa

A little about me Martin Capparelli – Front End Engineer My name is Martin, but everybody calls me “Cappa” because of my last name, Capparelli.

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Meet the Team : Emilia

A little about me Emilia I grew up in an entrepreneurial family. My parents don’t have degrees or training in anything in particular, but what

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