Meet the Team : Richard
A little about me Ricardo Ferraris – Engineering Lead My name is Ricardo Ferraris, but I go by Richard. I’m from Buenos Aires, Argentina and I’m 31 years old. Besides my love for programming, I enjoy listening to music (mostly indie-folk), playing guitar, singing, reading, watching movies and TV, cooking (I especially love pastries), and […]
Want to Be a Leader? UCLA Anderson’s Dylan Stafford Says You Must Prioritize Integrity and Authenticity
Becoming a great leader is easier said than done. And when it comes to customer success – and business in general – leadership requires the ability to galvanize your team to perform at its highest level, both when you are present and also when you aren’t there, looking over an employee’s shoulder. Fortunately, Dylan Stafford knows a […]
Meet the Team : Ben Zhang
A little about me Ben Zhang – Marketing Analyst My name is Ben. I was born in Los Angeles, and lived in Taiwan from 5th to 8th grade because of my dad’s job, then I came back to LA for high school. Right now I’m double majoring in Economics and Cognitive Science at UCLA. I’m […]
Why a Growth Mindset Is Essential to Customer Success With Maor Ben Ishay
Customer success is booming not just here in the U.S. but abroad – it only felt right to go international this week and speak with Maor Ben Ishay. Maor is based in Israel and has been at the forefront of the country’s tech and CS scene for about a decade now. He’s currently the VP […]
Why Active Listening Is Critical to Customer Success With Rob Schmeltzer
The truth is, we’re just coming out of the Wild West days of customer success – and Rob Schmeltzer doesn’t mind that one bit. Rob – who is the vice president of CS at Reciprocity, Inc., after previous stops leading customer success at Segment and DocuSign – loves that the industry’s best practices aren’t set […]
Going The Extra Mile for Customer Success with Divvy’s Jason Hainsworth
Resilience is a skill – and Jason Hainsworth knows that about as well as anybody. Jason is the VP of customer success and account management at Divvy, a FinTech company that offers a spending and expenses management platform for businesses. (Divvy was bought by Bill.com last year for $2.5 billion.) He jumped into customer success […]
How to Make Your Meetings Count With CS Expert Rachel Provan
Rachel Provan is the creator Provan Success, a Customer Success leadership coaching firm, where she helps new CS leaders develop their strategy, team leadership, and mindset skills so they can build revenue-generating CS departments while maintaining work/life balance Let’s just say what we all already know: most weekly team meetings are boring. And a big […]
Meet the Team : Javi Mattos
A little about me Javier Mattos My name is Javier. I am 30 years old and am from Rosario, Argentina. In my spare time I like to watch movies and TV shows, play video games and spend time with my family and friends. Also, I played field hockey for 22 years (check out the picture […]
Why the Customer Eats First With Blueshift’s Todd Ilberg
When it comes to great customer success leaders, Todd Ilberg tops the list. Todd Illberg joined Blueshift, a San Francisco-based startup that helps brands deliver timely and relevant connected experiences across all customer interactions, as its VP of customer success and solutions last December; the company is currently valued up to $500 million by Crunchbase. […]
How to Avoid the Pointless “Check In” Email With Vocal Video’s Lauren Locke-Paddon
Lauren Locke-Paddon has as good of a feel for customer success as anyone you’ll find. In fact, she’s been in the industry since 2010 – AKA the “early days,” she recently told UpdateAI’s Josh Schachter, when CS Managers weren’t even called CS Managers. “Customer Advocate” was the go-to term at the time. A lot has […]
Why Curiosity Is Critical When Building a Killer CS Career with Scalefront’s Walter Zepeda
Like many others in the industry, Walter Zepeda didn’t start out in customer success by design. In fact, he told UpdateAI’s Josh Schachter it was “kind of accidental, but once I was there it was something that I really liked.” His career had started in sales, but he quickly switched over to being a CS […]
The 3 Pillars of Customer Success With Altrio’s Jason Myers
Building an elite customer success team is easier said than done – and Jason Myers knows this better than just about anyone. Jason Myers has been at the intersection of the startup world and CS for several years now. Last month he was named the Chief Customer Officer at Altrio, a Toronto-based tech company focused […]
How to Identify Your CS Superpower With Smarter Sorting’s Sean MacPherson
How do you know when a customer success career is right for you? For Sean MacPherson, that was easy. “You can feel the customer’s energy radiating through the Zoom or through the phone,” Sean said, during a recent conversation with UpdateAI CEO Josh Schachter. “It’s something that’s just absolutely amazing as a customer success professional […]
3 Takeaways: How to Build a Killer Career in Customer Success
Looking to pursue a career in customer success – and thrive while doing so? You’ll want to listen to Dan Farley. Dan Farley, a veteran CS executive with more than a decade of experience, shared his advice for those pursuing CS careers in a recent conversation with UpdateAI CEO Josh Schachter on LinkedIn. While the […]